As one of the most popular streaming services available, you may (rightfully) expect the Netflix browsing experience to be perfect on Apple TV. Unfortunately, that’s not always the case, with some common problems occurring to prevent Apple users from streaming their favorite TV shows and movies using the Netflix app.
If Netflix freezes on Apple TV or if you are having trouble on Apple TV with Netflix not working, you will need to begin the troubleshooting process. Here are some steps you can take to fix some of the most common problems with the Netflix app on Apple TV.
Force quit and restart Netflix
If your Netflix app won’t connect, load, or otherwise stream in some way, try the most obvious step first: force quit the app. Just press the Menu the button on the Apple TV remote is not enough here, as you need to force the Netflix app to close completely before attempting to reopen it.
This can help refresh the app, clear the cache, and for minor problems, it can be an easy fix. You don’t have to worry about going into any settings to force restart an app on an Apple TV – just double press the Home button (next to Menu button) to display the Apple TV app switcher.
From here, select Netflix in the app selector menu, then swipe up using the touchpad at the top of the Apple TV remote to force quit the app. to press Menu to return to the main Apple TV dashboard, then try opening the Netflix app again.
If that didn’t fix the Apple TV Netflix app not working issue, try one of the next steps below.
Check your network connection
If you are having trouble with Apple TV Netflix streaming not working, you may need to test your Apple TV’s network connection. This could identify problems with your local network connection (from your Apple TV to your router) or with your wider internet connection.
- You can quickly check the current status of your Apple TV’s network connection from Settings menu. press the Settings icon on the Apple TV dashboard to access this menu.
- From here, enter the Net menu to view the current network connection settings.
- The current status of your network connection will be listed here. If your Apple TV has disconnected, you can reconnect by pressing the key Wifi options menu.
If your connection seems stable, but you are still unable to stream using the Netflix app, you will need to check your internet connection. You can do this online using services like Speedtest, which also offers its Apple TV test app, which you can install from App Store.
Check that the Apple TV time zone is correct
While it may seem strange, settings like your time zone can impact apps like Netflix. Your time zone is a piece of the puzzle that Netflix could use to confirm that you are indeed in the correct region and have access to the right content.
- To be safe, you can double-check your current time zone in your Apple TV settings. press the Settings icon on the Apple TV dashboard, then press the button General option.
- Scroll to the bottom of the General menu to find the Time zone setting under the Date and time section. It should be set automatically, but you should be able to see your current time zone – if the region isn’t correct, disable the Set automatically option, then manually set the time zone.
Use Google’s DNS servers
Your ISP’s DNS servers (used to transform addresses such as netflix.com into server IP addresses) may be preventing the Netflix app from streaming content to your Apple TV. If a DNS outage occurs, switching DNS servers to a public alternative might resolve the problem.
This is a good way to test if your internet connection seems to be working, but you are stuck with the common “Netflix is not currently available” error.
- Google offers one of the best free public DNS servers available to users. Switching to these servers on Apple TV is a simple process, and you can get started by pressing Settings> Network> Wi-Fi> Your network name. In the configuration menu of your network, press the key Configure DNS option.
- To select Manual from the Configure DNS options menu.
- Using your Apple TV remote, change the DNS server address to 188.8.131.52then press the Done button.
Your Apple TV should now be set to Google’s DNS servers. If your ISP’s DNS servers are at fault, switching to Google DNS should fix this. Alternatively, you can use another service such as OpenDNS instead.
Reinstall Netflix on Apple TV
Sometimes, just a clean and fresh install can fix problems on your Apple TV when Netflix stops working. Removing the Netflix app and reinstalling it isn’t a miracle solution, but if Netflix crashes on Apple TV, it can potentially fix the problem.
- To remove Netflix from your Apple TV, scroll to the app on your Apple TV dashboard. Press and hold the touchpad on the remote control until the Netflix app icon begins to wobble, then press the button Play and pause button to view app options.
- Scroll down and press Delete to delete the app from your Apple TV.
- With Netflix removed, go to App Store on the Apple TV dashboard to locate and reinstall the Netflix app.
You will need to log back into the Netflix app once it has been successfully reinstalled on your Apple TV.
Check for updates and restart your Apple TV
Apple publishes regular updates for its devices, including the Apple TV, while developers regularly offer the same for apps like Netflix. An outdated app or device can cause problems – updating your device and restarting your Apple TV might fix them.
- To check for system updates on your Apple TV, press the button Settings icon on the Apple TV dashboard. From here, press System> Software Updates.
- press the Update software option to start a search for updates. If updates are found, follow the onscreen instructions to update your Apple TV.
- To make sure the Netflix app is up to date, check the Netflix entry in the file App Store. You can make sure Netflix always stays up to date by pressing Settings> Apps and enabling the Automatically update apps option.
- When done, restart your Apple TV by pressing Settings> System> Restart.
Get the most out of your Apple TV
After you troubleshoot your Apple TV with Netflix not working, you should be able to get the most out of your streaming device. If you’re still having trouble with Netflix, you might want to start with Apple TV +, Apple’s new streaming service instead.
You might also think about other streaming services like Hulu or Amazon Prime to get the latest movies and TV series fixed. What’s your favorite streaming platform? Let us know in the comments below.